All orders are hand made and are often made fresh to order, due to this orders can take up to 5 working days before dispatch & up to 7 working days during sales.
VERY IMPORTANT MESSAGE:
Orders to be sent outside the UK are subject to delays due to the ongoing pandemic.
Post Delivery Times After Dispatch:
UK: Delivery aim 2-5 working days
Europe: Delivery aim 5-7 working days
Everywhere else: Delivery aim 4-10working days
Large bulk order to Europe and everywhere else will be sent via DHL.
PLEASE NOTE THERE ARE DELAYS AROUND THE CHRISTMAS PERIOD.
EllneyGloSkin is not responsible for lost or stolen packages or packages delayed in transit. A step by step procedure is taking during such an unlikely event to rectify such a matter.
Delivery outside the UK may be subject to local import duties and taxes, which are your responsibility where they apply. Customs policy vary between countries. Clearance processes and duty collection vary depending on the country and the amount of duties applicable. This may delay your delivery, as goods are held at customs will be your responsibility to pay before they are released.
International customers should please leave an up to date contact number at the checkout to recieve regular shipping updates.
Please be aware that if you choose not to pay the import taxes we reserve the right to charge any additional costs incurred by EllneyGloSkin to you.